How to deactivate, close or delete First Bank Mobile app and Internet banking Account

First Bank of Nigeria Limited, commonly referred to as First Bank, is a Nigerian multinational financial services institution headquartered in Lagos. Founded in 1894, it is the oldest and largest bank in Nigeria, with total assets of over N7.5 trillion (US$21.5 billion) as of December 2021 and over 7,500 employees. 

First Bank provides a wide range of financial services to individuals, businesses, and government institutions, including commercial banking, investment banking, corporate finance, treasury services, and asset management. It has a strong presence in Nigeria, with over 750 branches and over 11,000 ATMs. The bank also has a significant international presence, with offices in London, New York, Paris, Beijing, Johannesburg, and Abu Dhabi.

The First Bank Mobile app is a mobile banking application that allows First Bank customers to access their accounts and manage their finances from their smartphones or tablets. The app is available for both iOS and Android devices.

With the First Bank Mobile app, customers can:

• Check their account balances and transactions
• Transfer money between their accounts
• Pay bills
• Recharge their phone airtime
• Purchase tickets for events
• Manage their debit and credit cards
• Locate First Bank branches and ATMs

How to Deactivate, Close, or Delete Your First Bank Mobile App and Internet Banking Account

If you need to deactivate, close, or delete your First Bank Mobile app and Internet banking account, you'll need to contact First Bank's customer service department directly. They will guide you through the necessary steps and ensure that your account is handled appropriately.

Here's a step-by-step guide on how to contact First Bank's customer service department:

• Contact First Bank Customer Service: To begin the process, get in touch with First Bank through any convenient means, such as calling, emailing, or texting them on WhatsApp. Choose the method you find easiest.
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• Inform Them About Deactivating Your Mobile App: Let them know that you want to close, deactivate, or delete your First Bank Mobile app and Internet banking account. They will guide you through the necessary steps.
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• Provide Necessary Requirements: You might need to give some information and documents, including:

This includes your username and password for the mobile app and Internet banking platform.

Your Full Name: Provide the full name linked to your First Bank account. It should match the information in your bank records for verification.

Your First Bank Account Number: This number uniquely identifies your bank account and is essential for the deactivation process.

Means of Identification: Provide a valid ID card, such as a National ID card, Driver’s License, or International Passport. This ensures the security of your account and prevents unauthorized access.

Once they verify your details and requirements, the Customer Service representative will proceed with the deactivation process. Your mobile app and Internet banking services will be disabled, preventing access through these means. However, you can still visit a First Bank branch in person if you need to manage your account.

Requirements for Deactivating Your First Bank Mobile App

Here are the requirements for deactivating your First Bank Mobile app:

• Your First Bank Mobile Banking Details: This includes the username and password you use to log in to the mobile app and Internet banking platform.
• Your Full Name: Provide the full name associated with your First Bank account. Make sure it matches the information on your bank records for smooth verification.
• Your First Bank Account Number: The account number uniquely identifies your bank account.
• Means of Identification: You will need to provide a valid means of identification, such as a National ID card, Driver’s License, or International Passport. This ensures the security of your account and prevents unauthorized access.

FAQS

Can I deactivate my mobile banking?

Yes, you can deactivate your First Bank Mobile app by contacting the bank's customer service department

How can I deactivate my FirstBank account?

Deactivating your FirstBank account is a straightforward process. To do so, you'll need to contact FirstBank's customer service department via 700-34778-2668228,01-4485500,0708-062-5000. During your call, you'll need to provide your account details and a valid means of identification. Once the customer service representative confirms your identity, they'll proceed with deactivating your account.

How do I activate my deactivated FirstBank mobile App?

• Begin by downloading the app from your preferred app store. Once the download is complete, launch the app to proceed.
• Upon opening the app, you will be presented with the terms and conditions. Review the terms carefully and agree to them to proceed further.
• Locate the "Activate This Device" option within the app. Tap on this option to commence the device activation process.
• You will be prompted to enter your ATM card number and PIN. Input the details accurately and proceed to the next step.
• Follow the remaining on-screen instructions to finalize the device activation process. These steps should align with the activation procedures discussed earlier.

How do I remove a device from FirstBank mobile App?

In the app, go to device management and choose the device you want to delete from the list.

How long does it take to deactivate my First Bank Mobile app?

Deactivating your First Bank Mobile app typically takes only a few minutes.

Will I still be able to access my First Bank account after I deactivate the mobile app?

Yes, you will still be able to access your First Bank account through the First Bank website or by visiting a branch in person.

Can I reactivate my First Bank Mobile app after I deactivate it?

Yes, you can reactivate your First Bank Mobile app at any time by contacting customer service.

What if I forgot my First Bank Mobile app password?

You can reset your First Bank Mobile app password by following the "Forgot Password" instructions on the login screen.

Conclusion

Managing your finances online offers convenience and flexibility, but there may be instances when you need to deactivate, close, or delete your First Bank mobile app or internet banking account. By following the steps outlined in this guide and carefully considering your options, you can be able to achieve what you want.