How to deactivate, close or delete MTN Momo Account

MTN Momo is a mobile money service offered by MTN, a multinational telecommunications company operating in over 20 African countries. It allows users to store, send, and receive money, as well as make payments for various services and goods, using their MTN mobile phone numbers. MTN Momo is widely used in Africa, particularly in countries where MTN has a strong presence.

Here are some of the key features of MTN Momo:

• Money transfer: Send and receive money to and from other MTN Momo users.
• Mobile top-up: Top up your MTN mobile phone balance using your MTN Momo account.
• Bill payment: Pay your bills for utilities, education, and other services.
• Merchant payments: Make payments at participating merchants, including supermarkets, restaurants, and online stores.
• Transfer to bank account: Transfer your MTN Momo balance to your bank account.
• Utility payments: Pay for electricity, water, and other utilities.
• School fees payment: Pay school fees for your children.
• Airtime top-up: Top up airtime for other MTN subscribers.
• Pay for goods and services: Make payments at participating merchants, including supermarkets, restaurants, and online stores.

MTN Momo is a convenient and secure way to manage your finances, especially if you frequently use your MTN mobile phone.

Reasons You may want to close or delete your MTN Momo Account 

There are several reasons why you might want to close or delete your MTN Momo account. Here are a few of the most common reasons:

• You are no longer using MTN Momo: If you have switched to a different mobile money service provider or no longer use MTN as your primary mobile network provider, you may want to close or delete your MTN Momo account.
• You are concerned about security: If you are concerned about the security of your MTN Momo account, you may want to close or delete it to prevent unauthorized access to your funds.
• You are concerned about privacy: If you are concerned about the privacy of your MTN Momo data, you may want to close or delete your account to prevent the collection and use of your personal information.
• You have moved to a new country and no longer need an MTN Momo account.
• You are not happy with MTN's customer service.

How to deactivate, close or delete MTN Momo Account

Deactivating, closing, or deleting your MTN Momo account is a straightforward process, but it requires careful steps to ensure a smooth transition. Here are the steps involved:

1. Before contacting MTN Momo support, gather all the necessary information related to your account. This includes your registered phone number and any relevant identification documents. Having this information on hand will expedite the account closure process.
2. Get in touch with MTN Momo customer support. Reach out to them via their hotline or email. They will provide you with detailed guidance and any additional information you may require.
3. Once in contact with MTN Momo support, carefully follow the specific instructions they provide. They will guide you on the steps to deactivate, close, or delete your account. It's crucial to adhere to these instructions to ensure a seamless process.
4. After completing the necessary steps as instructed, confirm the closure of your account with MTN Momo support. Double-check with them to ensure that your account has been successfully closed or deleted.

FAQS

How do I delete my MTN MoMo account?

To delete your MTN MoMo account, you will need to contact MTN customer support. You can reach them through their hotline on 083 135.. When you contact customer support, you will need to provide them with your registered phone number, PIN, and any relevant identification documents. Once you have provided this information, customer support will be able to delete your account.

How do I reactivate my MoMo account on MTN?

To reactivate your dormant Mobile Money account, follow these steps:

• Provide your phone number.
• Enter the OTP (One-Time Password) sent to your phone.
• Select "MoMo REACTIVATION/CLAIM FORM."
• Generate the necessary forms.
• Enter your personal details as required.
• Proceed to submit your answers.
• You will receive an SMS containing a Ticket Number confirming your reactivation process.

How do I reset my MoMo account?

To reset your MoMo account, follow these steps using the MyMTN App:

• Open the MyMTN App on your device.
• Access the MoMo feature within the app.
• Enter your MoMo PIN.
• Provide the OTP (One-Time Password) received on your phone.
• Choose "My Wallet" from the options.
• Select "Change Pin."
• Enter your current MoMo PIN.
• Set your new MoMo PIN for the account.

What is the code * 671 MTN?

To use MTN MOMO, simply dial *671# on your phone. This code allows you to perform various actions, including making transfers, paying bills, purchasing airtime or data, and managing your MOMO account.

What is * 777 in MTN?

The code *777# is used to transfer money from your MTN number to another MTN number. To transfer money, dial *777# on your mobile phone, enter the amount you want to transfer, and follow the instructions on the screen.

What information do I need to provide to customer support?

You will need to provide your registered phone number, PIN, and any relevant identification documents.

Once I have contacted customer support, how long will it take to deactivate, close, or delete my account?

The process typically takes a few minutes to complete.

Is there a fee to deactivate, close, or delete my MTN Momo account?

No, there is no fee to deactivate, close, or delete your MTN Momo account.

How do I retrieve my Momo account number? 

To retrieve your MoMo account number in Nigeria, follow these steps:

• Dial *671# on your phone.
• Provide your NIN (National Identification Number).
• Create a 4-digit PIN.
• Confirm your PIN

Conclusion

In conclusion, deactivating, closing, or deleting your MTN Momo account is a straightforward process that can be accomplished with a few simple steps and we have discussed it above. If you have any questions or concern, please comment below.