How to Close or Deactivate My Moniepoint Account Without Stress

Moniepoint is a leading Nigerian mobile money platform that allows users to make transactions such as money transfers, bill payments, airtime top-up, and more.

As much as we love to sign up for new things, we sometimes realize that we no longer need certain services. The same goes for Moniepoint account holders who, for one reason or another, may need to deactivate or close their accounts. However, the process can be confusing, especially for those who are new to the platform. In this article, I'll guide you on how to close or deactivate your Moniepoint account without stress.

Reasons for Closing/Deactivating Your Moniepoint Account

You may choose to terminate or deactivate your Moniepoint account for a variety of reasons. The following are some of the most common reasons:

1. Account Inactivity

If you haven't used your Moniepoint account in a long time, you should think about cancelling or deactivating it. This can help you avoid the security hazards that come with leaving an unused account open.

2. Poor Customer Service

If you are dissatisfied with the services provided by Moniepoint, you may wish to close or deactivate your account. This could be due to a number of factors, including bad customer service, technological difficulties, or exorbitant transaction fees.

3. Security Issues

You should close or deactivate your Moniepoint account if you are concerned about its security. This could be the result of a data breach, phishing attempts, or suspected fraudulent conduct.

4. Technical difficulties

Customers may feel frustrated and close their accounts if they face regular technical issues or outages with MoniePoint's platform, such as trouble accessing their accounts, making transactions, or transferring funds.

Things to Consider Before Closing/Deactivating Your Moniepoint Account

If you're considering closing or deactivating your Moniepointaccount, there are several things you should consider before proceeding. Here are some of the most important things:

1. Outstanding Transactions and Fees

Before closing your Moniepoint account, you should ensure that you have no outstanding transactions or fees. This means that you should withdraw all funds from your account and ensure that all your transactions have been completed. 

2. Impact on Your Transactions

Closing your Moniepoint account may have an impact on your finances, especially if you frequently use the platform for transactions. You should consider whether you have alternative options for conducting financial transactions and how this decision will affect your financial management.

3. Customer Support

If you're experiencing issues with Moniepoint's services, it may be worth reaching out to their customer support team to see if they can assist you with resolving any concerns or complaints before closing your account.

4. Account Reopening Policy

It's important to note that once you close or deactivate your Moniepoint account, you will not be able to reopen it. You will need to create a new account with a different phone number if you ever want to use Moniepoint's services again.

How to Close or Deactivate Your Moniepoint Account

Closing or deactivating your Moniepoint account can be done easily through the following steps:

Clear All Transactions and Fees

Before closing your Moniepoint account, make sure you have cleared all transactions and fees. This means withdrawing all funds from your account and ensuring that all transactions are complete

Contact Moniepoint Customer Service

To initiate the account closure process, you need to contact Moniepoint's customer service team. You can reach them by sending an email.

Send an email to [email protected]  requesting that your account be closed or deactivated. Make sure to include all the necessary details, such as your name and phone number.

Telephone call

You can reach MoniePoint's customer service team by dialing 07006664373.

Follow the prompts to talk with a representative and request that your account be closed or deactivated.

Live Chat conversation

Visit the MoniePoint website at www.moniepoint.com  and click on the chat button in the lower right-hand corner.

Follow the prompts to talk with a representative and request that your account be closed or deactivated.

After contacting MoniePoint's customer support team and requesting that your account be closed or deactivated, they will walk you through the procedures required to complete the process.

How to reactivate a MoniePoint account

If you have previously closed or deactivated your Moniepoint account and wish to reactivate it, the process is straightforward and can be done by following these steps:

1. Contact Moniepoint Customer Service

To reactivate your Moniepoint account, you will need to contact Moniepoint's customer service team. You can reach them by calling their customer support line, sending an email, or using the live chat feature on their website.

2. Provide Required Information

During your conversation with Moniepoint's customer support team, you will be required to provide some information to verify your account and identity. This may include your name, phone number, and account details.

3. Complete the Account Reactivation Process

Once your identity and account information have been verified, Moniepoint's customer support team will guide you through the account reactivation process. This may involve updating your account details, clearing any outstanding fees, or performing any necessary security checks.

4. Wait for Confirmation

After completing the account reactivation process, you will receive confirmation that your Moniepoint account has been reactivated. This confirmation may be sent to you via email or SMS.

 

FAQs

Can You Reopen Your Moniepoint Account After Closing It?

Yes, it is possible to reopen your Moniepoint account after closing it, but the process may be different depending on the reason for closing the account and how long it has been closed.

What should I do if I forgot my MoniePoint account details?

If you have forgotten your MoniePoint account details, you should contact their customer service team for assistance and support. 

Can I reactivate my MoniePoint account with the same phone number?

Yes, you can reactivate your MoniePoint account with the same phone number that was associated with the account before it was closed or deactivated.

Will my transaction history still be available after I reactivate my MoniePoint account?

Yes, your transaction history will still be available after you reactivate your MoniePoint account.

What should I do if I experience issues with reactivating my MoniePoint account?

If you experience any issues with reactivating your MoniePoint account, you should contact their customer service team for assistance and support. 

Why did MoniePoint deactivate my MoniePoint account?

Your MoniePoint account may be terminated for a number of reasons, including noncompliance with MoniePoint's terms and conditions, fraudulent activity, or suspicious transactions. 

Conclusion

Closing or deactivating your Moniepoint account may be a necessary step for various reasons, such as inactivity, security concerns, or simply no longer needing the account. However, before taking this step, it's important to carefully consider the potential consequences and to explore other options that may be available.

If you do decide to close or deactivate your Moniepoint account, make sure to follow the proper procedures outlined above to ensure that the process is completed smoothly and without any issues.

Additionally, keep in mind that reopening a closed account is  possible.