Zenith Bank Customer Care WhatsApp Number, Phone Number, email address and Office Address

Have you ever been in a position where you needed assistance with something related to your Zenith Bank account? Whether you are interested in making an enquiry, have a query about a transaction, or need assistance with a feature of online banking, the customer care services at Zenith Bank are readily available to assist you in any of issues you might encounter.

In this article, we will discuss the numerous means of communication that Zenith Bank offers, such as their Whatsapp number, phone number, email address, and office address. So, let's dive in and discover how to get in touch with Zenith Bank's customer care team when you need assistance.

As one of the leading banks in Nigeria, Zenith Bank places a strong emphasis on providing exceptional customer service. They understand the importance of promptly addressing customer queries and concerns to ensure a seamless banking experience.

To achieve this, Zenith Bank offers a range of contact methods, making it convenient for customers to reach out and receive assistance.

Zenith Bank's customer care services are designed to cater to the needs of their customers. Whether you prefer digital communication or a more traditional approach, there is a contact method that suits you.

Zenith Bank Customer Care Whatsapp Number

A common method of communication in the modern digital age is instant messaging. Zenith Bank is aware of this, which is why they have set up a special Whatsapp number for customers to use when they need to get in touch with their support staff. If you need help just reach out to them via ZiVA (Zenith Intelligent Virtual Assistant) by just saying “Hi” to it on WhatsApp (+234-7040004422).

Zenith Bank Customer Care Phone Number

There is always someone available to take your call at Zenith Bank's customer service department, so feel free to give them a call whenever you have an enquiry.

You can address your questions, seek help, and find solutions to any problems you may be having by dialling the number for their customer service department.

The customer care team is trained to provide prompt and effective solutions, ensuring that your banking needs are met.

The telephone number to reach Zenith Bank is 234-1-2787000 or 0700ZENITHBANK. 

Zenith Bank Customer Care Email Address

Sending an email to the customer care email address for Zenith Bank is an option worth considering for situations in which your inquiry is not time-sensitive or in which you need to offer specific information. You have to compose a detailed message outlining your inquiry or issue, and you could anticipate getting a response within a fair amount of time.

It is important to not forget to provide relevant information such as your account number and contact information in order to encourage an easy resolution. Email them at [email protected]  to get in touch with them.

Zenith Bank Customer Care Office Address

In certain situations, you may prefer face-to-face interaction for complex banking matters. Zenith Bank has various branches across Nigeria where you can visit and directly speak with their customer care representatives. This option allows for a more personalized approach and ensures that your concerns are addressed with the utmost care.

Their Corporate Office Address is Zenith Bank PLC

Plot 84, Ajose Adeogun Street, Victoria Island, Lagos, Lagos, Nigeria.

Issues Resolved by Zenith Bank Customer Care

Zenith Bank Customer Care is available to resolve a wide range of issues, including:

        ATM/POS issues

        Account reactivation

        Card or internet banking PIN reset

        Account statements




        Foreign exchange

        Travel alerts

        Fraud alerts


Tips for getting the most out of Zenith Bank Customer Care

Here are some tips for getting the most out of Zenith Bank Customer Care:

        Be as specific as possible when describing the issue you are experiencing.

        Provide all relevant information, such as your account number, name, and contact information.

        Be patient and understanding. Customer Care representatives are working hard to resolve your issue.

        If you are not satisfied with the response you receive from Customer Care, you can escalate the issue to a manager.

Frequently Asked Questions

What is the best way to contact Zenith Bank's customer care?

Zenith Bank offers various contact methods, but the best one depends on your preference and urgency. You can reach them through Whatsapp, phone, email, or by visiting their office.

Can I reach out to Zenith Bank's customer care for international banking inquiries?

Yes, Zenith Bank's customer care is available to assist with international banking inquiries. They can provide guidance on international transactions, foreign exchange, and other related matters.

How long does it typically take to receive a response from Zenith Bank's customer care via email?

Zenith Bank strives to respond to emails promptly. However, the response time may vary depending on the volume of inquiries. Generally, you can expect a response within one to two business days.

Can I visit any Zenith Bank branch for customer care assistance?

Yes, you can visit any Zenith Bank branch for customer care assistance. Their customer care representatives will be available to address your concerns and provide the necessary support.

Can Zenith Bank's customer care help with internet banking issues?

Yes, Zenith Bank's customer care is well-equipped to assist with internet banking issues. They can guide you through the process, troubleshoot any problems, and provide solutions to ensure a smooth online banking experience.

What should I do if I'm not satisfied with the resolution provided by Zenith Bank's customer care?

If you're not satisfied with the resolution provided by Zenith Bank's customer care, you can escalate the matter by contacting their customer service manager or visiting the nearest branch. They will further assist you in resolving the issue to your satisfaction.

How do I email a complaint to Zenith Bank?

Send an email to [email protected]  with your registered email address, account details, and the issues you have.

What is Zenith official email?

Zenith bank official email is [email protected]

Are there any charges for contacting Zenith Bank's customer care?

Contacting Zenith Bank's customer care through Whatsapp, phone, or email is generally free.



In conclusion, Zenith Bank's customer care services strive to provide seamless support and assistance to their valued customers. With the convenience of a dedicated Whatsapp number, phone lines, and a responsive email address, contacting Zenith Bank's customer care team has never been easier. Whether you have a simple inquiry, need guidance on banking services, or have concerns that require attention, their knowledgeable representatives are ready to help.

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