How to Close, Delete or Deactivate your Branch Account Easily

Branch is a mobile loan app that allows users to access quick and easy loans without the need for collateral or a credit history. The app uses alternative data sources, such as smartphone usage data, to assess a user's creditworthiness. This makes it a good option for people who may not have access to traditional forms of credit.

Branch loans are typically small, ranging from a few hundred to a few thousand dollars. They are designed to be used for short-term needs, such as unexpected expenses or emergencies. The repayment terms for Branch loans are typically flexible, with users able to choose from a variety of repayment options.

Branch is a popular loan app in emerging markets, where it has been used by millions of people. The app is available in a number of countries, including India, Kenya, Nigeria, and Tanzania.

If you ever found yourself in a situation where you no longer need Branch app perhaps you've switched to a different mobile banking app, or maybe you're simply trying to declutter your digital life, whatever the reason, closing a Branch account is a straightforward process.

In this blog post, we'll walk you through the steps involved in closing, deleting, or deactivating your Branch account.

How to Close, Delete or Deactivate your Branch Account Easily

"If you've decided to deactivate, close, or delete your Branch account, understanding the procedure is crucial. To assist you in this process, here's a step-by-step guide:

  • Visit the Branch website or open the mobile app and log in using your username and password.
  • Once logged in, find the account settings section, usually located in the profile or settings menu.
  • Look for the option to deactivate, close, or delete your account. Click on it to initiate the process.
  • You might need to confirm your choice before proceeding. This step ensures that you are certain about closing your account.
  • Depending on the platform, you might need to provide extra information or follow specific instructions to complete the closure process. Carefully read and follow all prompts.
  • After completing all necessary steps, you'll receive a confirmation message indicating that your Branch account has been successfully closed.

Remember, it's crucial to consider the implications of closing your account, such as any remaining balance or pending transactions. Take the time to review your account and make any necessary arrangements before proceeding with the closure."


How do I permanently delete a Branch account?

To permanently delete your Branch account, you will need to contact customer support. They will be able to assist you with the deletion process.

Why did my Branch account close?

There are a few reasons why your Branch account may have been closed. Some of the most common reasons include:

  • Inactivity: If you have not used your Branch account for a period of time, it may be closed due to inactivity.
  • Violation of terms of service: If you have violated the Branch terms of service, your account may be closed.
  • Fraud or suspicious activity: If Branch suspects that your account is being used for fraudulent or suspicious activity, it may be closed.

What is the highest loan amount in Branch app?

The highest loan amount in the Branch app varies depending on a number of factors, such as your credit history, repayment history, and country of residence. In general, the highest loan amounts are available to users who have a good credit history and have repaid previous loans on time. In Nigeria, the highest loan amount is ₦500,000.

How do I remove a card from Branch app?

Click the three dots button (...) next to the payment method you want to delete. A drop-down menu will appear. Click on the "Delete Card" option. A confirmation prompt will appear asking you to confirm your decision. Click on the "Yes, Delete" button to proceed with the deletion of the payment method. The payment method will be removed from your account immediately.

Can I withdraw money from Branch without a card?

Yes, you can withdraw money from Branch without a card. You can do this by visiting a Branch partner agent and providing them with your Branch account number and the amount you want to withdraw. The agent will then be able to give you the cash.

Can I close my bank account without going to the branch?

In most cases, you can close your bank account without going to the branch. You can do this by contacting your bank's customer support team. They will be able to help you close your account over the phone or online.

However, there are some cases where you may need to go to the branch to close your account. For example, if you have a joint account, both account holders may need to be present in person to close the account.

If you are unsure whether you can close your account without going to the branch, you can contact your bank's customer support team for more information.

Are there any hidden fees or charges for Branch loans? 

No, there are no hidden fees or charges for Branch loans. Branch is transparent about its fees and charges. The applicable fees, including interest rates, will be clearly disclosed to you before you accept the loan. You can also find more information about Branch fees and charges on the Branch website or by contacting Branch customer support.

What are the important things to keep in mind before closing, deleting, or deactivating my Branch account?

  • Make sure you have transferred any remaining balance out of your account.
  • Cancel any recurring payments or subscriptions that are linked to your account.
  • Update your direct deposit information with your new bank.
  • Allow sufficient time for any pending transactions to clear.


Closing, deleting, or deactivating your Branch account is a simple process that can be completed in a few minutes. By following the steps outlined in this blog post, you can ensure that your account is closed or deactivated properly.

If you have any questions or concerns, please don't hesitate to drop.

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