How To Block Moniepoint Account When Phone Is Stolen

Moniepoint is a Nigerian fintech company that provides a suite of financial products and services to businesses and individuals. The company's flagship product is its Moniepoint POS (point-of-sale) terminal, which allows businesses to accept card payments, transfer money, and manage their finances. Moniepoint also offers a range of other services, including mobile banking, loans, and bill payments.

Here are some of the key features of Moniepoint:

  • Mobile banking: Moniepoint's mobile banking app allows users to check their account balances, transfer money, and pay bills from their smartphones.
  • Payments: Moniepoint's POS terminals allow businesses to accept card payments, including Visa, Mastercard, and Verve.
  • Loans: Moniepoint offers a range of loans to businesses, including working capital loans and equipment financing.
  • Bill payments: Moniepoint allows users to pay their bills from their Moniepoint accounts, including electricity, water, and cable bills.

Moniepoint is a leading fintech company in Nigeria, with over 100,000 active users and a network of over 120,000 agents. However, if your phone is stolen, unauthorized access to your Moniepoint account could lead to fraudulent transactions and significant financial losses.

This blog post will delve into how to block Moniepoint account when phone is stolen.

How To Block Moniepoint Account When Phone Is Stolen

Here are the steps on How To Block Moniepoint Account When Phone Is Stolen:

Get in touch with Moniepoint Customer Support:

Your first step should be to contact Moniepoint's dedicated customer support team. Their expertise is in providing prompt assistance to assist you in blocking your account and preventing further unauthorized transactions.

You can reach them via [email protected] or you can call them via call on 012345678.

Provide Important Account Information:

When contacting Moniepoint's customer service, be prepared to provide important account information. This includes your phone number, email address, and any other relevant account information. The accuracy of this information ensures that the process runs smoothly.

Suggestion for Immediate Account Blocking:

Inform the customer service representative that your phone has been stolen. Request that they intervene immediately to block your Moniepoint account. This preventative measure is critical in avoiding any potential misuse of your financial resources.

Incorporate Additional Security Measures:

After successfully blocking your account, consider implementing supplementary security measures to bolster the protection of your financial assets. Take the following steps:

Change Passwords: For added security, consider changing the passwords associated with other online accounts linked to your phone number. This step prevents unauthorized access to various platforms.

Report to Authorities: Report the theft of your phone to the relevant authorities. This not only serves as a legal requirement but can also assist in potential recovery efforts.

By diligently following these steps, you not only secure your Moniepoint account promptly but also take proactive measures to safeguard your broader online presence and cooperate with law enforcement in addressing the theft.


What is the first step I should take if my phone is stolen and my Moniepoint account is on it?

The first step you should take if your phone is stolen and your Moniepoint account is on it is to contact Moniepoint customer support immediately. They can help you block your account and prevent any further unauthorized transactions.

What information will I need to provide to Moniepoint customer support when I block my account?

When you contact Moniepoint customer support to block your account, you will need to provide them with your phone number, email address, and any other relevant account information. You may also be asked to provide verification information, such as transaction history or account details.

How do I block my Moniepoint ATM card?

The steps outlined below to block your Moniepoint expense card:

  • Log in to your business account.
  • Click on the 'menu' icon located in the top left corner.
  • Navigate to 'cards' and choose the specific card details you wish to block.
  • Scroll down and select 'block card.'
  • Provide the reason for blocking the card and submit.

How do I block my Kuda account from another phone?

If you need to block your Kuda account from a different phone, follow these steps for a seamless process:

  • Open the Kuda app on the phone you are currently using.
  • Once in the app, tap on the "More" option. This is typically represented by three horizontal lines or a menu icon, often found in the top left or right corner of the screen.
  • In the "More" section, locate and tap on "Account Details." This will lead you to a menu where you can manage various aspects of your Kuda account.
  • Within the "Account Details" menu, find and tap on the "Block Account" option. This step is crucial for preventing unauthorized access to your Kuda account.

By following these steps, you can efficiently block your Kuda account using a different phone, ensuring the security of your financial information and account details.

What is the code for Moniepoint?

Initiating a money transfer through the MoniePoint USSD code is quick, secure, and convenient. Follow these straightforward steps:

  • Dial *888# on your mobile phone.
  • Choose the transfer option.

What type of bank is Moniepoint?

Moniepoint is not a traditional bank but is a mobile money operator (MMO) authorized by the Central Bank of Nigeria (CBN). They provide financial services such as mobile payments, money transfers, bill payments, and airtime purchases.


In the unfortunate event that your phone is stolen, immediate action is required to protect the value of your money. You can protect your Moniepoint account and maintain peace of mind by following the step-by-step guide provided and taking preventive measures. Remember that in today's digital world, caution is essential for protecting your money.

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