How to deactivate, close or delete Jaiz bank Mobile app and Internet banking Account

Jaiz Bank is a Nigerian non-interest bank that operates under the principles of Islamic banking. Established in 2011, Jaiz Bank offers a range of Shariah-compliant financial products and services, including savings accounts, current accounts, financing solutions, and investment products. 

The bank caters to individuals, businesses, and institutions seeking ethical and socially responsible banking solutions.

Jaiz Bank Mobile App is a secure and convenient mobile banking platform that allows Jaiz Bank customers to manage their finances on the go. The app provides a user-friendly interface for accessing account balances, transferring funds, paying bills, and performing other essential banking transactions. Key features of the Jaiz Bank Mobile App include:

  • Account Management: View account balances, transaction history, and account statements.
  • Funds Transfer: Transfer funds between Jaiz Bank accounts and other Nigerian bank accounts.
  • Bill Payment: Pay utility bills, mobile phone bills, and other recurring payments.
  • Mobile Top-up: Recharge your own or others' mobile phone numbers.
  • Branch Locator: Find nearby Jaiz Bank branches and ATM locations.

To access the Jaiz Bank Mobile App, you'll need to be an existing Jaiz Bank customer and have a registered mobile number linked to your account. You can download the app from the Google Play Store or Apple App Store and follow the on-screen instructions to register and activate your account.

Reasons you May Want to deactivate, close or delete Jaiz bank Mobile app and Internet banking Account

There are several reasons why you might want to deactivate, close, or delete your Jaiz Bank Mobile App and Internet banking Account. Here are some of the most common reasons:

  • Switching to a different bank: If you're switching to a different bank, you'll no longer need to use your Jaiz Bank Mobile App and Internet banking Account. Deactivating or closing your account will prevent unauthorized access and protect your financial information.
  • Temporarily suspending your account usage: If you're traveling or taking a break from using your Jaiz Bank account, you may want to deactivate it temporarily. This will prevent unauthorized access while you're away and allow you to reactivate it easily when you return.
  • Security concerns: If you have concerns about the security of your Jaiz Bank account, you may want to close or delete it. This could be due to a suspected breach, lost or stolen credentials, or concerns about phishing scams.
  • Privacy considerations: If you have concerns about the privacy of your financial data, you may want to delete your Jaiz Bank account and data. This will remove your personal information from the system and prevent further collection or sharing of your data.
  • Unused account: If you have an unused Jaiz Bank account that you no longer need, it's a good idea to close or delete it. This will prevent any unnecessary fees or charges from accumulating.

How to deactivate, close or delete Jaiz bank Mobile app and Internet banking Account

  1. The first step in the process is to reach out to Jaiz Bank's customer service or support team. They will provide you with specific instructions on how to proceed and any necessary forms or documentation you may need. You can contact them through phone, email, or live chat during their regular business hours.
  2. Jaiz Bank may require you to fill out specific forms or provide documentation to initiate the account closure or deletion process. These forms may include an account closure form, a request for deactivation, or a form to verify your identity. Ensure you have completed these forms accurately and legibly.
  3. Before closing or deleting your account, it's crucial to settle any outstanding transactions or outstanding balances. This includes pending transfers, bill payments, or any other charges associated with your account. Clearing these transactions will ensure a smooth closure process and prevent any future issues or charges.
  4. If you have any remaining funds in your Jaiz Bank account, you'll need to transfer them to another account or withdraw them in cash. This could involve linking your Jaiz Bank account to your new bank account or visiting an ATM to withdraw the funds.
  5. If you have any linked accounts or automatic payments set up, make sure to remove them before closing or deleting your Jaiz Bank account. This could involve contacting the service providers associated with these linked accounts or modifying the payment settings from your original Jaiz Bank account.
  6. Once you have completed all necessary steps, follow up with Jaiz Bank to confirm that your account has been successfully closed or deactivated. Keep a record of any confirmation emails or documentation for future reference.


How do I block my JAIZ account?

Customers can initiate the account blocking process by dialing the USSD block short code (*773*911*Phonenumber#) from another mobile phone. This code displays all accounts (with masked details) linked to the phone number in Jaiz Bank. The customer is prompted to choose the specific account they want to block. 

After selecting the block option, the customer is further prompted to provide an authentication code for verification. Once the authentication code is successfully provided, the account blocking process is completed.

How can I recover my Jaiz Bank account?

If you've forgotten your password, click on the "Forgot Banking Details" button on the login page and follow these steps:

  • Select "Forgot Password."
  • Enter your username and account number.
  • Click "Proceed," and a new password will be automatically generated and sent to your registered mobile number and email address with the Bank.

How do I activate my JAIZ account?

Download and install the JaizMobile application on your smartphone, compatible with both Android and IOS operating systems. To activate the app, send the activation code via SMS to 20220 from the phone number linked to your Jaiz bank account.

How do I block my JAIZ bank account from another phone?

Steps to block your account from another device using USSD:

  • Dial the USSD block short code (773911*Phonenumber#) from another mobile device. Provide the authentication code to initiate the account blocking process. Once authenticated, a Payment Not Done (PND) status is applied to the requested account(s).
  • The system displays all accounts (with masked details) linked to the phone number in Jaiz Bank.
  • The customer selects the specific account to be blocked or chooses to block all accounts.
  • After selecting the block option, the customer is prompted to provide their USSD PIN, Mobile Banking PIN, or Internet Banking Token digits. In the absence of any of these, the customer will be directed to contact the Contact Centre.
  • A notification is sent to the registered phone number, stating the masked phone number that initiated the account blocking. The full phone number is disclosed to the account holder upon request. To unblock an account, the account holder must visit a branch of the Bank or call the Contact Centre, providing the necessary authentication code to remove the PND status from the account(s) requested for unblocking.


Deactivating, closing, or deleting your Jaiz Bank Mobile App and Internet Banking Account can be a straightforward process if you follow the steps outlined in this guide.

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