How to deactivate, close or delete Paga Account

Paga is a Nigerian mobile payment and digital wallet company. It allows users to send and receive money, pay bills, and purchase goods and services using their mobile devices. Paga is available to both banked and unbanked individuals, making it a popular choice for people in Nigeria who do not have access to traditional banking services.

Since Paga was founded, the company has since grown to become one of the largest mobile payment providers in Africa, with over 30 million users and over 200,000 agents across Nigeria.

Paga is available to anyone with a mobile phone, regardless of whether they have a bank account or not. Paga is a convenient and affordable way to send and receive money, especially for people who do not have a bank account or who live in areas where there are few banks. Paga is also a good way to pay bills and purchase goods and services online.

Why Delete Your Paga

There are a few reasons why you might want to delete your Paga account:

You are no longer using Paga: If you have moved to a country where Paga is not available, or if you have found a better payment solution, then you may want to delete your Paga account.

You are concerned about your privacy: Paga collects a significant amount of personal data during registration, which may raise concerns about your privacy. This data may include your name, address, phone number, email address, date of birth, and bank account information. Paga also collects data about your transactions, such as the amount of money you send and receive, the people you send and receive money from, and the date and time of your transactions.

Paga states that it uses this data to improve its services, to prevent fraud, and to comply with applicable laws and regulations. However, some people may be concerned about how Paga is using their data or about the possibility of their data being hacked or stolen. If you are concerned about your privacy, you may want to delete your Paga account.

You have had a negative experience with Paga: If you have had problems with Paga, such as fraudulent transactions or poor customer service, you may want to delete your account.

Exploring Alternatives: There are a number of other mobile payment platforms available in Nigeria, such as OPay, PalmPay, and Flutterwave. These platforms offer similar features to Paga, such as the ability to send and receive money, pay bills, and purchase goods and services.

If you are looking for a new mobile payment platform, you may want to explore your alternatives before you delete your Paga account.

Features of Paga

Here are some of the features of Paga:

  • Send and receive money: Paga users can send and receive money to and from other Paga users, even if they do not have a bank account.
  • Pay bills: Paga users can pay bills, such as electricity, water, and cable bills, using their Paga account.
  • Purchase goods and services: Paga users can purchase goods and services from Paga merchants using their Paga account.
  • Withdraw cash: Paga users can withdraw cash from their Paga account at Paga agents.
  • Deposit cash: Paga users can deposit cash into their Paga account at Paga agents.
  • Transfer money to bank account: Paga users can transfer money from their Paga account to their bank account and vice versa.
  • Split bills: Paga users can split bills with other Paga users.
  • Request money: Paga users can request money from other Paga users.
  • Pay with QR code: Paga users can pay for goods and services at Paga merchants by scanning a QR code.
  • Airtime and data recharge: Paga users can recharge their airtime and data bundles using their Paga account.
  • Bet9ja: Paga users can fund their Bet9ja account using their Paga account.
  • Savings: Paga users can save money in their Paga account and earn interest on their savings.
  • Loans: Paga users can borrow loans from Paga.

How to deactivate, close or delete Paga Account

To delete your Paga account, you must first log in. If you have forgotten your password, you can reset it through the "Forgot Password" option on the login page.

Once you have logged in, click on your profile picture in the top right corner. A dropdown menu will appear; select "Account Settings" from the options.

Scroll through the Account Settings until you find the "Delete Account" option. It may be located under "Security" or "Privacy," depending on Paga's current interface.

Click on the "Delete Account" option, and Paga will ask you to confirm your decision. Be aware that this action is irreversible, so double-check your choice.

To proceed with the deletion, Paga may require you to provide some additional information, such as your reason for leaving or feedback.

To ensure that the account deletion is authorized, you will be prompted to enter your password one last time.

Once you have completed all the previous steps, click on "Delete Account." Paga will process your request, and your account will be permanently deleted.


What Happens After Deleting Your Paga Account?

When you delete your Paga account, you will receive an email confirming the closure of your account. Be sure to keep this email for your records.

All funds and transactions in your Paga account will be deleted, so it is important to withdraw all of your money and cancel any pending transactions before you delete your account. Any outstanding funds will be lost.

After you delete your account, you will no longer receive any notifications or promotional emails from Paga.

If you change your mind in the future and want to use Paga again, you will need to create a new account from scratch.

How do I reactivate my Paga account?

To unlock your account, contact our customer support team via phone, WhatsApp, or email via Phone: 

Which bank is Paga under?

Paga is a mobile money service offered by Pagatech Limited, a private limited liability company licensed by the Central Bank of Nigeria to provide electronic payment systems. It is not affiliated with any particular bank. However, Paga partners with a number of banks in Nigeria to offer its services.

How do I update my Paga account?

  • Open the Paga app and tap on the menu bar (three horizontal lines in the top left corner of the screen).
  • Tap on "Settings."
  • Tap on the edit icon next to your account.
  • Make the desired changes to your account information.
  • Tap on "Update" to save your changes.


I hope this blog post has helped you understand how to deactivate, close, or delete your Paga account. If you have any questions, please feel free to contact Paga customer support or drop your comments and questions.

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