PalmPay Customer Care: Phone Number, Whatsapp Number, Email Address and PalmPay Contact Address

In today's highly connected world, mobile payment apps are indispensable. PalmPay is a popular app that enables users to send and receive money, make purchases, and execute other financial operations safely and quickly. Users may occasionally experience troubles or have questions that require assistance, but this is to be expected with any digital platform. This is where PalmPay's support team comes in to answer questions and keep things running smoothly.

If you have any questions or run into any trouble when using the PalmPay app, you may reach out to the app's dedicated customer service staff for help. Whether a user has a question about a transaction, requires help with a technical issue, or just wants some advice, the support staff is here to help.

In this article, we will explore the various aspects of PalmPay customer care, including how to contact them  and the different channels available for reaching out to the support team.

PalmPay Customer Care Phone Number

To reach out to PalmPay customer care via phone, users can dial the dedicated PalmPay customer care phone number. The phone number allows direct communication with a customer care representative who can assist with various concerns or issues faced by the users.

Here is the PalmPay Customer Care phone number, which you may call whenever you wish to get in touch with them over the phone: 23417005700 for Nigeria, or 0800725644 for Ghana.

PalmPay Customer Care Whatsapp Number

Currently, PalmPay does not have a WhatsApp number, so be careful not to fall into the hands of scammers who claim to be PalmPay customer service on WhatsApp.

PalmPay Customer Care Email Address

For users who prefer written communication or have detailed inquiries, PalmPay offers a customer care email address. By sending an email to the designated address, users can explain their concerns or questions in a more comprehensive manner and expect a prompt response from the customer care team.

The email address for PalmPay customers in Nigeria is [email protected],  and the email address for PalmPay customers in Ghana is [email protected]

PalmPay Contact Address

Apart from digital communication channels, PalmPay also provides a physical contact address. This contact address serves as an additional means for users to reach out to PalmPay for support or provide feedback if needed.

PalmPay physical address is 20 Opebi Road Lagos, Lagos, Nigeria.

How to Contact PalmPay Customer Care

Contacting PalmPay customer care is a straightforward process. Users can choose from the following options:

        Dial the PalmPay customer care phone number and speak directly with a representative.

        Send an email to the designated PalmPay customer care email address.

        Visit the PalmPay contact address for in-person assistance or feedback.

Common Issues and Problems Handled by PalmPay Customer Care

PalmPay customer care is equipped to handle a wide range of issues and problems faced by users. Some common scenarios where users may seek assistance include:

        Failed transactions or incorrect deductions

        Account verification or authentication-related queries

        Password resets or login issues

        Disputed transactions or refund requests

        App errors or technical glitches

        Fixed limits

Tips for Effective Communication with PalmPay Customer Care

To ensure effective communication with PalmPay customer care and receive prompt assistance, You should:

        Provide clear and concise information about the issue or query.

        Include relevant details such as transaction IDs, error messages, or screenshots, if applicable.

        Be polite and patient while interacting with the customer care representative.

        Follow the instructions or suggestions provided by the customer care team for issue resolution.

        If the initial response does not address the concern adequately, seek further clarification or escalate the issue if necessary.


How do I email PalmPay customer service?

To email PalmPay customer service, you can send your inquiries, feedback, or concerns to the designated customer care email address at [email protected](NG), [email protected](GH), or call on 0700 PALM HELP (0700 7256 4357) for Nigeria, 0800 PALMGH (0800 7256 44) for Ghana

How do I complain to PalmPay?

If you have a complaint regarding PalmPay's services, you can express your concerns to the customer care team Email: [email protected] or Telephone: 018886888.

Will PalmPay refund my money?

PalmPay may refund your money in certain circumstances. If you encounter a transaction-related issue, such as an incorrect or failed transaction, you can contact PalmPay customer service and provide them with the necessary details.

How do I log into PalmPay without a phone number?

Every user needs to be able to log in to Palmpay using their phone number. If you do not have this, there is no other method for you to register for the app, and so you will not be able to use it.

Can I have two PalmPay accounts?

Users are normally only permitted to have one PalmPay account per, as stated in the terms and conditions that control PalmPay. A maximum of two Virtual Account Numbers can be linked to a PalmPay account at one time.

Which bank owns PalmPay?

PalmPay is a mobile payment service that operates independently. While PalmPay partners with various financial institutions, it is not owned by a specific bank. PalmPay collaborates with banks and other financial entities to provide seamless payment services and facilitate transactions. Transsion was the principal investor and co-owner of PalmPay alongside another Chinese firm NetEase.

Can PalmPay be traced by police?

Because the BVN typically includes personal information like date of birth, address, and more, a PalmPay account can be tracked.

Can a PalmPay account be deleted?

Yes, it is possible to delete a PalmPay account. If you wish to delete your PalmPay account for any reason, all you nedd is to  compose an email explaining why you want your account deleted, after Palmpay has received your email, they will honour your request and close your account.


In conclusion, PalmPay customer care is an essential component of the PalmPay app, providing crucial support and assistance to users. The availability of dedicated customer care channels such as phone, email, and physical contact address ensures that users have various options to seek help and resolve their issues.

By contacting PalmPay customer care, you can address technical problems, seek guidance on account-related matters, and obtain prompt assistance with transaction-related queries.

Effective communication with PalmPay customer care is key to receiving timely and accurate assistance.

You should provide clear and concise information, include relevant details, and follow the instructions provided by the customer care representatives. Politeness and patience in interactions with the customer care team contribute to productive resolutions.

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